Frequently Asked Questions
Read some common questions from our customers. If you have a question that isn't answered here, just get in touch and we'll answer as quick as we can.
Hours vary from day to day, see opening times on the Contact Us page for details.
We have 3 clinics:
Dr Wass Skin Clinic, Middlesbrough, TS1 4LN
@ The Skin Company, 57A High Street, Yarm, TS15 9BH.
Physio & Therapy UK, 45 Hallstile Bank, Hexham NE46 3PQ
We accept all major debit and credit cards, plus we also offer the option of payment plans, via Pretty Face Finance.
Unfortunately we no longer accept cheques.
Prices vary depending on the treatment. Please visit our Prices page for a full breakdown of our costs.
Yes this is often possible, but depends on staff availability on the day.
Yes, as long as you you cancel or reschedule at least 48 hours before the appointment is due.
Yes, you can cancel and receive a full refund of your deposit, provided this is done at least 48 hours before your appointment is due
Unfortunately, we are unable to issue refunds for any cancellations made after this deadline.
You can reschedule your appointment, provided this is done at least 48 hours prior to the booked appointment.
If not, we are unable to issue refunds made after this deadline, so a further rescheduling fee will be required to book again.
Please avoid putting anything on your face the day of the treatment but you’re fine to wear make up or apply face creams the following day.
Avoid sunbeds, saunas, steam rooms, extreme temperatures and alcohol for 24 hours. You must avoid exercise on the day of the treatment with the only caveat being a non-surgical rhinoplasty where you should avoid exercise for a minimum of 7 days.
Optimal results may take up to two weeks whilst the filler integrates into your tissues and any swelling has had time to settle. Please plan ahead and ensure treatments are carried out at least 4-6 weeks before any significant event to allow for swelling to settle and optimal results are achieved.
Your treatment results can last anywhere from 6 - 18 months depending on the areas treated. Lips have the shortest duration due to the area being mobile and highly vascular which generates head that breaks down the filler down more quickly than other areas such as cheeks or temples.